Warranty Policy

This warranty only applies to the original owner of a Crafuel. This warranty is limited to the replacement of defective parts at the sole discretion of Crafuel. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the PPS as sold, operator error, water damage, extreme using, or improper follow-up maintenance. Only in extreme cases will an entire replacement PPS be issued, in such case, the original portable power station has to be shipped to Crafuel’s facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. The warranty is of 2 years for the PPS. This warranty does not include accessories, consumables, and tear parts. Crafuel will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to Crafuel at customer@crafuel.com within 5 days after shipment arrival. In no event shall Crafuel be responsible for any direct, indirect, or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with its products. Crafuel may charge a minimum service fee, replacement part cost, for cases where the warranty policy may not apply. All replacements are limited to 1-time per item. All shipping for warranty must be pre-paid and insured by the customer. Crafuel cannot be liable for lost in-bound packages. Warranty void where prohibited. To see warranty details visit www.crafuel.com.

Warranty Terms

Every portable power station bought from Crafuel.com and authorized sales channels is covered under our manufacturer's limited lifetime warranty for the original owner against defects in material or workmanship, including individual components as follows:

2-Years Limited Warranty

Crafuel portable power station components including a portable power station, MC4-Anderson connector cable, AC wall plug power cable, car charge cable and user manual are warranted against manufacturer defects in materials and/or workmanship for 2 years or 1-time replacement from the date of original purchase, whichever comes first.

No Warranty

Please note that gears and accessories are excluded from this warranty policy but included in our Return Policy.

How to Apply for Warranty

Contact Crafuel at customer@Crafuel.com with the description of your problem and proof of purchase (i.e. order number, date of purchase, and purchase channel). For PPS purchased after August 2022, you will need to provide the Crafuel Global Tag, a unique number of authenticity that you can find on the back of the PPS’s frame. Crafuel will evaluate your case and contact you to guide you through the process to resolve your problem.

What Will We Do?

If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective parts. We will replace any parts deemed to have been damaged during shipping. We will provide the owner a replacement product if the product cannot be repaired after a reasonable number of tries as determined by Crafuel Team.

What Will We Not Do?

Crafuel will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third-party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Crafuel will not cover any damage that may occur during shipping if the owner uses its own shipping service. For more information, please check our Return Policy. We will not offer any warranty service to the owners who did not purchase from Crafuel.com or authorized dealers.

Claims

All claims to this warranty must be made through Crafuel. Proof of purchase will be required with any warranty request. Before making a warranty claim, we suggest you contact our customer service team as there may be a simple fix for your problem. Valid warranty claims will be processed through Crafuel within one year of initial purchase. Warranty claims may be submitted to customer@Crafuel.com.

Shipping Damage Claims

IMMEDIATELY inspect your product(s) for damage. Shipping damage claims are extremely time-sensitive. We will not accept shipping damage claims later than 14 days from receiving of product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to Crafuel customer service at customer@Crafuel.com.

Credit Card Chargebacks

If for any reason a credit card chargeback of any amount is issued on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.